Shipping & Returns

Shipping

Expect to get your workout gear with no interruptions.

Shipping
Method

Order
Amount

Shipping
Charge

Estimated
Delivery

Notes

Canada

Canada Post Expedited

Orders Under $99

$8

1-8 Business Days

Canada Post Expedited

Orders Over $99

$0

1-8 Business Days

Canada Post Expresspost

All Orders*

$15

1-3 Business Days

Select option at checkout.

Estimated Delivery

Canada Post Expedited: 1-8 Business Days

Canada Post Expresspost: 1-3 Business Days

Notes

*Canada Post Expresspost: Choose option at checkout

United States

Canada Post Tracked Packet

Orders Under $250

$30

5-12 Business Days

Order value is before taxes.

Canada Post Tracked Packet

Orders Over $250

$0

5-12 Business Days

Order value is before taxes.

Estimated Delivery

Canada Post Tracked Packet: 5-12 Business Days

International

Canada Post Tracked Packet

All Orders

$40

Varies By Country

Order value is before taxes.

Estimated Delivery

Canada Post Tracked Packet: Varies by country

Additional Notes:

Please allow up to 24 hours for order processing. Orders are shipped out Monday thru Friday.

Canadian customers pay GST of 5% at checkout. Prices are listed in CAD, and all orders are processed in CAD at checkout.

All orders are shipped from our warehouse in Calgary, Alberta.

For US & international orders, duties, taxes and customs fees are the responsibility of the customer.

HEMM takes great care to ensure your shipment arrives on time. However, we cannot be held liable for delayed or lost shipments. Contact us at sales@hemm.ca and we will assist you in anyway we can.

Orders under $150 are shipped without a signature. Orders over $150 are shipped with a signature required upon delivery.

Returns

Not 100% Gym worthy? No problem.

Returns By Region

Canada

Returns are accepted within 14 days of delivery.

United States

Returns are accepted within 14 days of delivery.

International

We are unable to accept returns on international orders.

Additional Notes:

All items being returned have to be in mint condition, with all tags, original packaging and in brand new condition. Please take care when trying on your items at home. Undies are a must!

All sale items and items purchased with a discount code (excluding the use of the "10% off your first purchase" offer) are a final sale and will not be eligible for a price adjustment, return or an exchange.

Non-returnable items: yoga mats, yoga towels, jewelry and socks are final sale & cannot be returned. Gift cards are non-returnable and non-refundable.

To return an item please send it back to:
HEMM Customer Care
Order#___________
819 49th Ave SW
Calgary, AB
T2S 1G8.

At the moment we do not offer exchanges. Please return your item and place a new order.

Original shipping charges are non-refundable including the duties and taxes payed on orders shipped to the USA. Return shipping costs are the responsibility of the customer. It is recommended that you use a tracking number when returning your item(s).

Please allow 5 business days for your return to be processed. We will notify you via email when your refund has been processed & credited back to the original method of payment.

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